Maintenance: clarity
without nasty surprises.
Whoever calls IT only when it burns ends up paying twice. With a maintenance contract you get not just predictable costs but proactive care that prevents many problems in the first place.
Three models to fit
Basic
Fixed hour package per month, 8h response time guarantee. Ideal for small teams without high dependency.
Professional
Larger package, 4h response time, regular preventive maintenance. Our recommendation for most SMBs.
Enterprise
Unlimited usage, 1h response time, dedicated contact, monitoring included.
Standard in every contract
Whatever package you pick – these services are always included. So you never feel like everything's billed at the top of the meter.
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Phone hotline during business hours
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Secure remote support with encrypted connection
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Quarterly maintenance reports
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Documentation of your IT landscape
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Discounted hourly rate for additional work
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Priority over non-contract customers in emergencies
„Vertrauen Sie auf die Erfahrung aus über einem Jahrzehnt – wir kennen die spezifischen Anforderungen des Mittelstands."
— Alphabet IT Team
Sounds like what you need?
Let's talk. We offer a free initial consultation – no obligation, peer-to-peer.