Helpdesk
IT support that solves
IT support that solves
problems – not manages them.
When the mouse stops working, 30 minutes waiting for support is 30 minutes of lost productivity. We pick up fast, listen properly, and solve – not just escalate.
Phone
Remote
On-site
How to reach us
Three channels, one contact
Phone support
Direct line to a technician – no endless hold music. Hotline: 07131 / 127431 - 0
Remote support
One click on the remote support link gets us connected – fast, secure, only with your approval.
On-site service
When nothing else works or hardware needs swapping, we come in person.
Tickets via email
Non-urgent topics go to helpdesk@alphabet-it.de – we work through them in order.
Customer portal
In the portal you see open tickets, give status updates, and track progress.
Defined response times
Depending on your contract we guarantee response times between 1 and 8 hours.
Sounds like what you need?
Let's talk. We offer a free initial consultation – no obligation, peer-to-peer.